Small Yet Significant Ways Your Business Can Improve Its Delivery Service
The world is a small place, which means you have to deliver to every corner of the globe. If you aren’t aware, that isn’t an easy task.
Companies like Amazon make it seem like a doddle, but you will soon find that it is a nightmare. Still, you have to do it because it is an essential facet of your company.
To help you out, here are a few basic tips that will transform your delivery processes.
Double Check The Address
It is amazing how many companies don’t double check their customer’s addresses before they send them out for delivery. Once you process them, there is no going back. And, it is such a simple issue to solve.
Make sure that every handler checks and double checks the address of the customer before they send it out for delivery. Not only does it annoy them because it is late, but it also costs the firm money.
Get The Packaging Right
Your items need to go in the correct packaging if they are going to make it to the customer in one peace.
Lots of things can happen during the delivery process, and you need to try and negate them so that they don’t break. The obvious packaging is a cardboard box. But, make sure that the box fits the product. If there is too much space, the item can rattle around in the box. Also, add extra packaging like poly bags.
These bags take a lot of the strain and pressure so that the products don’t have to. Finally, coat the package with bubble wrap for good measure.
Keep In Contact
The one thing that customers hate more than anything is the unknown. They want to know when their package will arrive and the exact time. Even if you can’t give them that information, you should never ignore them.
Instead, keep in constant contact by emailing them or texting them to update them on their order. That should be enough to appease while their package is in transit. A GPS software system is a good investment because it tracks the parcel through the entire journey.
Never Promise What You Can’t Deliver
Nowadays, companies will offer their customers the world even though they can’t deliver.
Don’t make the same mistake. If you can’t keep your promises, you will build a negative reputation that will affect your business.
What you should do is give them the guidelines without overcommitting. Then, you haven’t lied if anything goes wrong.
Outsource It To A Team Of Professionals
Your best option is to outsource it to a crack team of experts. The truth is that a delivery service is a hard thing to perfect.
Experts, as the name suggests, know what to do to make sure that everything runs smoothly. And, they charge a lot less for the privilege than it takes to perform the task internally.
Sometimes, delivery is easy to overlook because it doesn’t affect your cash flow.
But, it has a direct link with your customers, which is why it is so important.